The Badger Company

Jay Jay

Member since
August 2013

The Badger Company

Posted by Jay Jay on Saturday, August 13, 2016 9:10 AM

Hi all,

i just wanted to relate my experience with Badger customer service on here.

I sent in my Patriot 105 for a tune up, and my very old model 200 ( that I bought at a flea market for 2 bucks ) for a complete overhaul. On their website instructions for repairs they want you to send a $12 check along with your air brush, but I forgot to do that. After a couple of weeks I called for a status check and they actually connected me to the tech who was fixing them. He was very pleasent on the phone and said the absence of the $12 was no problem. Another week went by and I received both my airbrushes, including the old parts ,with an invoice for only $31.16. and man there was a bunch of parts that got replaced.

Rare is the company these days that sends you the repaired items then trusts you to send their remittance . They made both AB's work like new and I'm here to tell ya that I'm very happy with the Badger Company.

I'm finally retired. Now time I got, money I don't.

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Don Stauffer

Member since
November 2009
From: Twin Cities of Minnesota

Posted by Don Stauffer on Saturday, August 13, 2016 9:36 AM

I have always had good dealings with Badger. Lost the manual for one of my Badger airbrushes- found complete pdf of manual on company web site.

Only gripe recently is with the bottle holders on their suction feed airbrushes (I prefer suction feed). Used to be the bottle "cap" and pickup tube were permanently attached. Now, they are a plastic bottle cap assembly that plugs- friction fit- into a hole in brush. I keep knocking the thing out of alignment when screwing bottle on, and the fit is not real secure. I have twice had a bottle of paint fall out of gun and spash onto floor. A real mess!

Don Stauffer in Minnesota

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Tojo72

Member since
March 2003
From: Western North Carolina

Posted by Tojo72 on Saturday, August 13, 2016 9:50 AM

Kudos for good service,I have not used it but I here Iwata is top notch also.

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Bakster

Member since
July 2014
From: Franklin Wi

Posted by Bakster on Saturday, August 13, 2016 10:32 AM

Yeah that is very good customer service. It is good to hear.

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F-4 Phixer

Member since
May 2012
From: Lincoln, NE

Posted by F-4 Phixer on Saturday, August 13, 2016 1:30 PM

I too sent my old Badger 200 in for rebuild a couple months ago. Enclosed the $12 check and had it back in around a couple weeks and worked liked new. Was WELL worth it for sure. Don't remember what the bill was but they get 5 gold stars for service from me.

Steve S.

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Jay Jay

Member since
August 2013

Posted by Jay Jay on Sunday, August 14, 2016 9:08 AM

Yes Don, that also happened to me once, but I was lucky enough to catch the bottle before it did any real mess. I'm still prettty quick in my old age i guess lol. I wraped the threads on the jar with a little plumbers teflon tape and never had that problem again.

Smile It's good to hear that others have had simlar encounters with Badger's and Iwata's terrifc customer service as well.

Off Topic With my redone Bagder 105 I am attempting to spray a 3 color camo pattern on an F-11 E 1/48 scale freehand, my second attempt. I first used rolled poster tack to mask each color . The masking came out pretty good but the blue poster tack left unsightly stains in the paint so here I go again... Bang Head The challenge is getting the psi and the paint mix just right enabeling me to spray the fine demarcation lines and to find a way to steady my hand while spraying.