I have seen a few recent posts concerning what a few companies have done wrong so I thought that I would let folks know that there are some that do things right.
I was going to get a Badger 150 complete set from a friend for a steal but he decided to keep his brush. It was no big deal, since BearAir had the same advertised for $65. I guess that they shipped the last one as I placed my order because when I went back later in the day to be sure that they had my order, the 150 complete was on back order. That was 24 days ago.
I started through BearAir who suggested I talk to Badger who sent me back to B/A for more info. Upon getting back to Badger, Susan was able to give me a ship date from their place and delivery at B/A. The only way that things could have been easier would have been for me to be proactive and get the PO# before I talked to Badger the first time.
No, I didn't get a bunch of freebies or expedited shipping , but I am A happy customer because they informed me of the entire situation. Granted, I would probably give an even more stellar report if they had offered free shipping or some kind of bonus prize but I am simply happy to get something besides customer no service in this age of toutch tone menus.
If you are interested in the 150 complete, it is still available at BearAir for a pretty good price.