First off, Welcome to the forums!
Thats a sticker problem huh? What wetting agent are you using under the decal? Are you using a 'puddle' of micro set or some setting agent? Do not use solvaset until after the decal is in place. AS for the warm water, 10 seconds should be fine. Letting it soak longer shouldn't make a diffrence to the adhesion. It will add to the likely chance that it will float off the paper though.
I have had some that stick on impact. A good puddle of micro set and floating the decal, not onto the model, onto the puddle helped. Then gently soak up the setting solution once in the right spot.
HTH
Drew