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The lights are on, but nobody's home???

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  • Member since
    March 2024
  • From: Texas
The lights are on, but nobody's home???
Posted by Tex_Hill on Wednesday, April 10, 2024 3:15 PM

I recently subscribed to FSM online, and I'm trying to access a subscribers only how to arcticle on the website.  When I try to register for digital access, it takes me to a page that asks me to enter my email address and create a password.  The only problem is that it won't let me enter my email in the required field.  I've emailed customer service several days ago, but I've yet to hear back.  Anyone have any insight on what's going on?  Here's the page in question: 

kalmbach.dragonforms.com/saveNewSubscription.do;jsessionid=C13C331C21AE55F62556FB1BC05D0E6B

 

Thank you.

Moderator
  • Member since
    September 2011
Posted by Tim Kidwell on Thursday, April 11, 2024 8:42 AM

Tex_Hill

I recently subscribed to FSM online, and I'm trying to access a subscribers only how to arcticle on the website.  When I try to register for digital access, it takes me to a page that asks me to enter my email address and create a password.  The only problem is that it won't let me enter my email in the required field.  I've emailed customer service several days ago, but I've yet to hear back.  Anyone have any insight on what's going on?  Here's the page in question: 

kalmbach.dragonforms.com/saveNewSubscription.do;jsessionid=C13C331C21AE55F62556FB1BC05D0E6B

 

Thank you.

 

 

Hi Tex,

This is actually on editorial, and, thus, me. We're in the process of reconfiguring portions of the website, and we haven't gotten to everything yet. What story(ies) were you trying to access?

Thanks,

TK

--

Timothy Kidwell
Editor
Scale Model Brands
Kalmbach Media

 

  • Member since
    March 2024
  • From: Texas
Posted by Tex_Hill on Thursday, April 11, 2024 11:33 AM
  • Member since
    March 2024
  • From: Texas
Posted by Tex_Hill on Friday, May 17, 2024 3:32 PM

It's been a month since I started this discussion, and I still can't access the locked How to Tips.  I'm very disappointed by the lack of response so far.

Moderator
  • Member since
    April 2022
Posted by Kendra Bell on Wednesday, May 22, 2024 1:16 PM

Tex_Hill

It's been a month since I started this discussion, and I still can't access the locked How to Tips.  I'm very disappointed by the lack of response so far.

 

Hi Tex, I'm sorry to hear that. We have been having issues with the forums, so it took a while for this to to come through moderation where I could see this. I'll take a look and see if there is anything I can do to unlock the articles. Are there specific articles you are trying to access?

Kendra Bell

Assistant Digital Editor for FineScale Modeler

262-798-6648

kbell@kalmbach.com

  • Member since
    May 2023
Posted by Greysteele on Saturday, May 25, 2024 6:38 PM

Kendra Bell

Hi Tex, I'm sorry to hear that. We have been having issues with the forums, so it took a while for this to to come through moderation where I could see this. I'll take a look and see if there is anything I can do to unlock the articles. Are there specific articles you are trying to access?

Kendra, he's already said the article he was trying to access is https://finescale.com/online-extras/how-to/2020/11/improving-monogram-f14

 

"In polite society, we call our obsessions hobbies." – Stephen King

Moderator
  • Member since
    September 2011
Posted by Tim Kidwell on Tuesday, June 4, 2024 1:38 PM

Tex_Hill

Sorry for the wait! You should be able to access that story now.

TK

 

--

Timothy Kidwell
Editor
Scale Model Brands
Kalmbach Media

 

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