Has anybody ordered replacement parts from Revell?

Sprue-ce Goose

I have requested replacements from Revell twice.

First time was for replacement Shuttle fuel tank halves that had been warped during manufacture. 

Second time was for replacement decals because I accidentally damaged the sheet; ' I offered to pay for the replacement but Revell sent the decals to me at no charge.

Great Service !

The part they sent me when one was damaged was a clear canopy for a 1/48 AV-8B Harrier. That kit came with a book and a resin nose for a night fighter version. The heavy resin nose was loose in the box and busted the canopy.

This brings up a wider issue with me-.  very small parts that are extremely easy to lose, like tiny PE pieces.  Some mfgs do provide extras of these, some do not. I sure appreciate those mfgs who do, and wish others would follow the lead. I cannot remember Revell offering anything with PE, but some of their recent kits do have really tiny styrene pieces ( I guess newer molding technologies allow this).  It would sure promote good will if mfgs provided duplicates of these small pieces, especially tiny clear pieces, next to impossible to find if they fall on the floor!

yes twice. great service takes 4-6 weeks to get the part. ordered a left side part and got both left and right second time and just the single larger part the first time.

I have requested replacements from Revell twice.

First time was for replacement Shuttle fuel tank halves that had been warped during manufacture. 

Second time was for replacement decals because I accidentally damaged the sheet; ' I offered to pay for the replacement but Revell sent the decals to me at no charge.

Great Service !

Their customer service is great, I've had to order replacement parts several times to replace parts on models I've gotten at raffles and it usually takes 3-4 weeks. I just got one in the mail earlier this week and I can't remember what model it goes to.

John

Weird. I kept getting "Invalid Request".  Contacted Customer Support and they said I need to mail it in w/ the cut out UPC.  Jokes on me.... I already tossed the stupid box.

I have ordered many times from their customer service. Quick service each time of the part requested.

I did earlier this year . I did a huey build . The small door handles , . I lost them in the carpet . I went to there web site .filled out the forum .  Day or so later . I got an e mail confirmed the order was process . About 4 weeks there it was in the mail box I hope that helps Rick

yeah, I got the same, and unless they've changed it, you can order up to 5 parts free.

When I did it, I just got the part in a small box.