I placed an order for some canopy masks on March 14th. I get an email from them stating Thank you the order and it will take 2-3 weeks for them to fill the order and send it out. It also stated my credit card wil not be charged until the order is fulfilled and shipped. I couldn't understand their policy why to wait that long.
I sent out an email explaining my slight displeasure that I have to wait 2-3 weeks for my order to be filled even though the items are in stock. I also told them I'd prefer to have my order fulfilled and sent out within 24-48 hours (as most online hobby stores do), not wait 2-3 weeks. I don't think it's unreasonable for me to expect Roll Models to fill my order in a timely manner.
Is this a common practice with Roll Model?
If it is, then it's poor customer service and laziness on their end. I guess they don't care about their customers. If and when I do finally recieve my order, I can assure you it will be the last time I'll ever do business with them.