2nd expensive Revell Germany Kit with an Injection mold defect main part

As far as I know it's the same mould Baron.  New decals less the crew figures. 

Another example of a good idea to check all sprues before you begin.  

modelmaker66 - thanks a lot, glad you like my writing and may the scale be with you!

Paweł

Wilbur Wright

I recently started the Revell Germany 1/48th PBY...

Is that a brand-new tooling, distinct from the 1/48 Monogram kit, or is it just a release of that kit?

I've been in business since 1985 and I know customer service better than anyone.  Revell's response is unacceptable to me for this consistant issue.  Had I not started the kit before I discovered this I would have sent it directly back to Scale Hobbyist for a full refund. 

From this point forward I will open every Revell Germany kit, if there is a major defect on any part , I send the whole kit  back to the retailer for a refund or an inspected kit returned to me intact and buildable.

Now I wait 5 weeks for this part. It's the last time.

Buying kits at the LHS (he is at full retail)  ended for me a decade ago. I save at least $1500. a year buying online.  A full dollar saved on every bottle of paint with no tax and the delivery cancels out.

Pawel

Hello Wilbur!

In my opinion, if you have a choice between being upset and not being upset, choosing to be upset is the wrong option...

Then again - Revell has a very good customer service. You write them about a problem with a part and they send the part, no questions asked. Shipping across the ocean takes some time, and additionally, as a very nice lady at Revell once told me - there's always a mountain of requests for parts around christmas, so maybe the 5 weeks you're writing about could have something to do with that.

Of course it would be better to get good parts right away, but we can't change what already happened, can we? I wish you fast delivery of good parts for your model and good luck with your build, have a nice day

Paweł

 

Man That is some really beautiful thinking! Are you like a jedi? All kidding asisde you are absolutely right Pawel!

Are you wrong to be upset? Maybe, maybe not. Unhappy upon discovering the flaws, of course. But if you let this get you so upset that you having a physical reaction like elevated blood pressure, then you might need to relax a bit.

Just a thought, are you buying these kits online or from a hobby shop that you visit. If the latter, it is usually an option at shops to inspect kits that you intend to buy. The shop owner has an interest in your customer satisfaction as well as the kit company. Online shopping allows no such luxury until it's too late. If yo been bitten twice by Revell Germany kits, this might be a good idea. I've never had a bum experience like that from them myself. Other companies yes. 

And one more rapid fix for the PBY canopy would be to check and see if there is a vacuform canopy available. For a few bucks, that would save you some time. I had to do that on a few occasions rather than dealing with customer service for a couple canopy issues myself. One self inflicted, one a short shot. 

Happy modeling.

It sucks, but its imposible to inspect every piece unless of course the price of that $100 kit goes up a lot in order to pay who know how many staff to check each and every part. Machines are fallible so errors/defects are bound to slip through random quality control checks. This is exactly why new automobiles comes with a warranty. Revells warranty is free part replacement at their expense. The last tiny ship gun sprue they sent me cost $8 to ship from Germany no questions asked in about 3 weeks. 

They have a customer service form to request parts

https://www.revell.de/en/service/service-form/model-building.html

Hello Wilbur!

In my opinion, if you have a choice between being upset and not being upset, choosing to be upset is the wrong option...

Then again - Revell has a very good customer service. You write them about a problem with a part and they send the part, no questions asked. Shipping across the ocean takes some time, and additionally, as a very nice lady at Revell once told me - there's always a mountain of requests for parts around christmas, so maybe the 5 weeks you're writing about could have something to do with that.

Of course it would be better to get good parts right away, but we can't change what already happened, can we? I wish you fast delivery of good parts for your model and good luck with your build, have a nice day

Paweł