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2nd expensive Revell Germany Kit with an Injection mold defect main part

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  • Member since
    February, 2006
  • From: Boston
2nd expensive Revell Germany Kit with an Injection mold defect main part
Posted by Wilbur Wright on Sunday, May 14, 2017 12:46 PM

Hi Guys,

I recently started the Revell Germany 1/48th PBY. The main canopy  back corner (part #91)  is molded like cellophane paper.  It is literally unusable and unfixable and this is a $100. kit.

There are also striations throughout the clear styrene that can't be sanded/polished out.  This is clearly an injection mold problem.

Previously one of the fuselage halves on their 1/32 Spitfire was mold damaged at the cockpit area and was beyond fixing. 

 

It took 5 weeks to get the fuselage half, and it will now take five weeks to get a new canopy.

Any quality control whatsoever would have seen that the canopy was damaged from the mold.

I received the same canned rhetoric from Revell.  I'm a very experienced modeller that can deal with almost any fix, but these parts were main parts beyond repair right out of the box.  I can tell you this would never happen in a Tamiya kit.

If you buy an expensive kit it should be buildable and intact. Full stop.

Am I wrong to be upset here?

  • Member since
    May, 2009
  • From: Poland
Posted by Pawel on Sunday, May 14, 2017 1:41 PM

Hello Wilbur!

In my opinion, if you have a choice between being upset and not being upset, choosing to be upset is the wrong option...

Then again - Revell has a very good customer service. You write them about a problem with a part and they send the part, no questions asked. Shipping across the ocean takes some time, and additionally, as a very nice lady at Revell once told me - there's always a mountain of requests for parts around christmas, so maybe the 5 weeks you're writing about could have something to do with that.

Of course it would be better to get good parts right away, but we can't change what already happened, can we? I wish you fast delivery of good parts for your model and good luck with your build, have a nice day

Paweł

All comments and critique welcomed. Thanks for your honest opinions!

www.vietnam.net.pl

  • Member since
    December, 2002
  • From: Fort Knox
Posted by Rob Gronovius on Sunday, May 14, 2017 6:52 PM

They have a customer service form to request parts

https://www.revell.de/en/service/service-form/model-building.html

  • Member since
    January, 2017
Posted by ecotec83 on Sunday, May 14, 2017 8:05 PM

It sucks, but its imposible to inspect every piece unless of course the price of that $100 kit goes up a lot in order to pay who know how many staff to check each and every part. Machines are fallible so errors/defects are bound to slip through random quality control checks. This is exactly why new automobiles comes with a warranty. Revells warranty is free part replacement at their expense. The last tiny ship gun sprue they sent me cost $8 to ship from Germany no questions asked in about 3 weeks. 

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Sunday, May 14, 2017 8:59 PM

Are you wrong to be upset? Maybe, maybe not. Unhappy upon discovering the flaws, of course. But if you let this get you so upset that you having a physical reaction like elevated blood pressure, then you might need to relax a bit.

Just a thought, are you buying these kits online or from a hobby shop that you visit. If the latter, it is usually an option at shops to inspect kits that you intend to buy. The shop owner has an interest in your customer satisfaction as well as the kit company. Online shopping allows no such luxury until it's too late. If yo been bitten twice by Revell Germany kits, this might be a good idea. I've never had a bum experience like that from them myself. Other companies yes. 

And one more rapid fix for the PBY canopy would be to check and see if there is a vacuform canopy available. For a few bucks, that would save you some time. I had to do that on a few occasions rather than dealing with customer service for a couple canopy issues myself. One self inflicted, one a short shot. 

Happy modeling.

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    July, 2013
Posted by modelmaker66 on Sunday, May 14, 2017 11:40 PM

Pawel

Hello Wilbur!

In my opinion, if you have a choice between being upset and not being upset, choosing to be upset is the wrong option...

Then again - Revell has a very good customer service. You write them about a problem with a part and they send the part, no questions asked. Shipping across the ocean takes some time, and additionally, as a very nice lady at Revell once told me - there's always a mountain of requests for parts around christmas, so maybe the 5 weeks you're writing about could have something to do with that.

Of course it would be better to get good parts right away, but we can't change what already happened, can we? I wish you fast delivery of good parts for your model and good luck with your build, have a nice day

Paweł

 

Man That is some really beautiful thinking! Are you like a jedi? All kidding asisde you are absolutely right Pawel!

  • Member since
    February, 2006
  • From: Boston
Posted by Wilbur Wright on Monday, May 15, 2017 12:03 PM

I've been in business since 1985 and I know customer service better than anyone.  Revell's response is unacceptable to me for this consistant issue.  Had I not started the kit before I discovered this I would have sent it directly back to Scale Hobbyist for a full refund. 

From this point forward I will open every Revell Germany kit, if there is a major defect on any part , I send the whole kit  back to the retailer for a refund or an inspected kit returned to me intact and buildable.

 

Now I wait 5 weeks for this part. It's the last time.

 

Buying kits at the LHS (he is at full retail)  ended for me a decade ago. I save at least $1500. a year buying online.  A full dollar saved on every bottle of paint with no tax and the delivery cancels out.

 

 

  • Member since
    September, 2006
  • From: Bethlehem PA
Posted by the Baron on Monday, May 15, 2017 12:11 PM

Wilbur Wright

I recently started the Revell Germany 1/48th PBY...

Is that a brand-new tooling, distinct from the 1/48 Monogram kit, or is it just a release of that kit?

The bigger the government, the smaller the citizen.

 

http://img.photobucket.com/albums/v233/HansvonHammer/Humor/th_MonogramMafia.jpg?t=1296972087

  • Member since
    May, 2009
  • From: Poland
Posted by Pawel on Monday, May 15, 2017 2:36 PM

modelmaker66 - thanks a lot, glad you like my writing and may the scale be with you!

Paweł

All comments and critique welcomed. Thanks for your honest opinions!

www.vietnam.net.pl

  • Member since
    February, 2006
  • From: Boston
Posted by Wilbur Wright on Monday, May 15, 2017 3:34 PM

As far as I know it's the same mould Baron.  New decals less the crew figures. 

Another example of a good idea to check all sprues before you begin.  

  • Member since
    July, 2014
  • From: Meridian, ID
Posted by modelcrazy on Monday, May 15, 2017 5:30 PM

5 weeks doesn’t sound as bad as you might think. I had an anchor from their 1/72 U-boat take a few months. For a Revell of Germany kit the request goes from RUS to ROG. The Germans do take their time, then it's sent out (I'm sure it's not the quickest mode) goes back overseas and then we have to wait for our own postal service. I wouldn't let it get to me until a few more weeks.

I sent an email requesting the status of the anchor and all I got back was an email with the heading in German that translated into “response to email” and something to the effect "were working on it, don't bother us anymore" in the body. About 2 weeks later it arrived. The Germans are to the point.

Hasegawa on the other hand had a canopy to me within a week. Their US contact is Tower Hobbies in Champagne Il. Good ole Tower Hobbies.

ON THE BENCH

1/72 Hasegawa GR.4 Tornado
1/72 Cyber Hobby D3A Val, Akagi
1/350 Aoshima IJN Takao

In Que

1/72 Airfix A6M2b Type 0 Model 21 Zero, Akagi
1/350 Dragon USS The Sulivans built as USS Johnston

  • Member since
    January, 2009
  • From: hamburg michigan
Posted by fermis on Monday, May 15, 2017 6:39 PM

Surprise HOLY SMOKES!!!!

When did that become a $100 kit???Indifferent

I bought my first example for $25.99 about 12 years ago....bought another as a "get well" gift for a friend (and fellow member here) about 5(ish) years ago, and that one was $32 and change. Both were retail at the LHS...and both had the crew figs too.

  • Member since
    August, 2014
  • From: Willamette Valley, Oregon
Posted by goldhammer on Monday, May 15, 2017 6:48 PM

Problems with parts are not unheard of, and the delivery time is not out of line for ROG....I just take it as it comes, and table it til the parts arrive.  It is what it is, if we like it or not. 

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Monday, May 15, 2017 7:24 PM

fermis

Surprise HOLY SMOKES!!!!

When did that become a $100 kit???Indifferent

I bought my first example for $25.99 about 12 years ago....bought another as a "get well" gift for a friend (and fellow member here) about 5(ish) years ago, and that one was $32 and change. Both were retail at the LHS...and both had the crew figs too.

 

When Revell Germany issues a Revellogram kit, the price goes up markedly. I think I paid $25 or so for the Pro Modeler boxing of the PBY-5 when it was a new release. Even the last Revell USA issue of the kit was running no more than $40 or so when I saw it in shops here. 

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Monday, May 15, 2017 7:29 PM

modelcrazy

 

I sent an email requesting the status of the anchor and all I got back was an email with the heading in German that translated into “response to email” and something to the effect "were working on it, don't bother us anymore" in the body. About 2 weeks later it arrived. The Germans are to the point.

 

 

Yup, that is German culture. Speak the point. lol!

Your experience with Hasegawa was much more rapid than mine. Time wise, they took MANY months. But they did send me the whole sprue tree and not just the part I needed, so lots of stuff for my spares bin. So it all balances out.

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    May, 2017
Posted by Bryan Hall on Monday, May 15, 2017 8:44 PM
they might have had to source the parts from Monogram USA the orig maker of that kit before sending them your way ,could explain the 5 weeks it took . All my experiences with customer service from model companies has been great ,I've been modeling over 35 years and only once was it due to fault of manufacture ,even when I caused the problem they always helped me get new parts sometimes they require postage but that is more than fair by me . I wouldn't be upset people make errors sometimes ,important thing is it was fixed so how can you really complain Happy Modeling
  • Member since
    November, 2009
  • From: Twin Cities of Minnesota
Posted by Don Stauffer on Tuesday, May 16, 2017 8:39 AM

I'm in the middle of an RoG kit now, making their Iron Maiden 747 into a Dreamlifter.  No specific errors, per se, but the molding is really crappy.  I am sure this kit simply uses old molds with new decals, so I have no idea of how old the molds are.  But this is a common practice in the industry, including a new release using old molds from a former competitor.

It is nice, though, to get a kit made from new molds, using the latest molding technologies.  The molding in some new kits is so good, I see that technology making a real dent in the resin aftermarket business.  I would be interested to read an article in Fine Scale or elsewhere about how they do this newer technology.

 

Don Stauffer in Minnesota

  • Member since
    March, 2015
Posted by Toshi on Tuesday, May 16, 2017 9:39 AM

I'm so sorry to hear of such unfortunate circumstances.  My wish for you is to have this issues handled promptly and for you to continue your build.  

On another note relating to quality control, I'm building a Tamiya 1/32 Mosquito their current flag ship model.  This kit is amazing and superb!  Maybe you need to switch to kits like this.  IMHO, I can definately recommend Tamiya's 1/32 kits and of course all of their top quality engineered kits.

Another great kit company is Zoukei Mura, check them out.  Ultimately, have fun with what you're doing as this is a great hobby and I want to personally thank you for always supporting my builds my good friend!

Toshi

  • Member since
    September, 2006
  • From: Bethlehem PA
Posted by the Baron on Tuesday, May 16, 2017 11:43 AM

fermis

Surprise HOLY SMOKES!!!!

When did that become a $100 kit???Indifferent

I bought my first example for $25.99 about 12 years ago....bought another as a "get well" gift for a friend (and fellow member here) about 5(ish) years ago, and that one was $32 and change. Both were retail at the LHS...and both had the crew figs too.

 

 
That's what prompted my question, too, Fermis.  I can see paying around thirty to forty bucks for the kit, given its age, and that's about what the current issues of the B-17G and B-24D and -J go for, at retail.
 
As I recall, the original issue didn't have the five crew figures, but they were added in the ProModeler release of the kit.  But I may be mis-remembering.
 
So yeah, I'm curious, too.  A hundred bucks, retail?  To paraphrase Jayne Cobb, the kit'd better be made from magical wish-granting plastic.

The bigger the government, the smaller the citizen.

 

http://img.photobucket.com/albums/v233/HansvonHammer/Humor/th_MonogramMafia.jpg?t=1296972087

  • Member since
    February, 2006
  • From: Boston
Posted by Wilbur Wright on Tuesday, May 16, 2017 12:40 PM

This kit which is Revell DE 04507 is the postwar search and rescue marked PBY 999. Kit is $99 retail. I paid $75 at Scale Hobbyist (he is terrific) .  It's $99 at the LHS plus 6% tax.

Don, the kit is very finely molded, in fact the detail the rivets etc are stunning.  The damaged clear part almost looks like the machine ran out of clear styrene and the back corners are like cellophane tape, literally that thin and unusable.  Maybe this is human error in loading the aggregate or letting it run out on the injection machine.

 

In any case I'm starting a run out of Ferrari models this summer. The coordination for painting and assembly is very different than for military models.   It's really a different state of mind as you are painting almost daily.

 

I really didn't want to open that can of worms until this plane was done over the next month.  Now that can't happen.   If I start the complex Ferrari builds,  then  right in the middle of that mess the new canopy will arrive. 

  • Member since
    January, 2015
Posted by PFJN on Tuesday, May 16, 2017 2:51 PM

Hi,

Sorry to hear about your problems with your kits.  On a side note though, for me in Virginia I've found that its not necessarily less expensive to buy off the internet than from my local hobby shop because a few years ago the state instituted a policy where they require you to pay the sales tax on your internet purchases at the end of the year, as part of your state tax return. Sad

Pat

  • Member since
    July, 2014
  • From: Meridian, ID
Posted by modelcrazy on Tuesday, May 16, 2017 2:58 PM

That stinks Pat! So you have to keep track of all your internet purchases?

ON THE BENCH

1/72 Hasegawa GR.4 Tornado
1/72 Cyber Hobby D3A Val, Akagi
1/350 Aoshima IJN Takao

In Que

1/72 Airfix A6M2b Type 0 Model 21 Zero, Akagi
1/350 Dragon USS The Sulivans built as USS Johnston

  • Member since
    January, 2015
Posted by PFJN on Tuesday, May 16, 2017 5:23 PM

Hi,

Pretty much, though if I put it on a credit card or Paypal I have a record at the end of the year.

Pat

  • Member since
    August, 2014
  • From: Willamette Valley, Oregon
Posted by goldhammer on Tuesday, May 16, 2017 7:46 PM

Well for me that is a bright side, at least we don't have a sales tax here.................yet

  • Member since
    November, 2008
  • From: Florida
Posted by plasticjunkie on Monday, May 22, 2017 4:33 AM

I would not be upset specially being a ROG model. They are turning out some real beauties at VERY affordable prices like the new 1/32 Me262 and Spitfire. 

It's a very good idea to inspect a model upon arrival to determine that all is ok. These problems do happen now and then with any manufacture. Just be glad it wasn't Academy or Trumpeter since they have 0 customer service.

 

  • Member since
    July, 2013
Posted by steve5 on Monday, May 22, 2017 5:13 AM

I know where your coming from wilbur , this is from my newly arrived heller victory 1/100 , the main stay part of the ship , hopefully heller come to the party

  " />

  • Member since
    January, 2014
Posted by Silver on Wednesday, May 24, 2017 11:24 AM

Get w/Revell (USA) on the web.They are your only choice.Ask them for a replacement.

  • Member since
    November, 2008
  • From: Florida
Posted by plasticjunkie on Friday, May 26, 2017 3:43 PM

 

Silver

Get w/Revell (USA) on the web.They are your only choice.Ask them for a replacement.

 

 

 

His model is Revell of Germany. From previous experienec, if one contacts Revell USA they will say to contact ROG for the part (s).

  • Member since
    February, 2006
  • From: Boston
Posted by Wilbur Wright on Friday, May 26, 2017 5:38 PM

One half of the fuselage in  my Revell Germany 1/32 Spitfire was injection mold defected at the cockpit and was unsuable and unfixable.  It took 5 full weeks to get a new part.

 

Saying they have great customer service, meaning I have to wait 6 weeks to get a replacement part is unacceptable to me as a businessman of 35 years. What I want is my money back. Period.  Which Scale Hobbyist would do if I hadn't started the kit.    Revell is cleary having injection mould issues or quality control issues. From now on I don't start any Revell Germany kit until every part has been inspected.  If there is a defect then I send  the kit back to the retailer for a refund.  No more waiting over a month on a new purchase that retails at over 100 dollars.

 

Now I wait 5-6 weeks to get a new canopy. It sucks, and will not happen to me again.

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Friday, May 26, 2017 6:00 PM

Waiting 5 to 6 weeks for a replacement part, being sent by the company at no cost to you, from Europe to North America is not unreasonable. This is only a hobby, not a situation where people's lives are at risk. Sure, one slipped thru the cracks of quality control. It happens. Even from the Japanese model companies everybody fawns over. My Hasegawa P-47 had a warped lower wing part. I dealt with it and did not come here to gripe about the company. The time I did need a part from them, it took far longer than 6 weeks to arrive. Life goes on, lighten up a little.

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

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