Don't ever contact Italeri regarding spare parts. It's a nightmare...
I've been going round and round asking if they can sell me spare cabin roof windows for the ESCI UH-1D I'm building. First off they emailed me back with instructions for a 1/72 UH-1. Now they've emailed me back, after I indicated the part numbers of the parts required, to tell me the kit is a 1/72 kit - which I had already pointed out to them twice and advised them I need the parts in 1/48.
I also asked if they take Visa Debit cards. They're response, twice, is that they take only Visa and Mastercard. Call me pedantic but that could mean they do take Visa Debit cards, or they only take Visa Credit cards.
I don't know if something is getting lost in translation, the guys who have been emailing aren't the best at using English, to be expected of course as they are Italian, but they don't seem to quite get the simple questions I've asked.
Anyhoo, I've emailed them back again today, again asking for clarification of whether they take Visa Debit cards, and I've also found their AB-205/UH-1D kit in 1/48 number 2621 and asked them to send me the instructions the same as they did for the 1/72 kit they sent me instructions for. Hopefully they can and I can get somewhere with them.
I'm glad I'm buying the XM-23 weapons kit x2 from Cobra Company in a few weeks, otherwise I'd be going round in circles trying to get the door gun mount parts from Italeri as well.
I wish I was fluent in Italian, things might be a little easier, and I've thought about using Google Translate but I don't trust the accuracy and don't want to come across as moron trying to type a language I am not fluent in.
On the bright side, as previously mentioned (somewhere around here) I contacted Revell of America regarding spare cabin roof windows for their 1/48 Huey Hog kit that I have...
...and they're sending out the parts free of charge. Don't quite know what they're sending yet as the notification email doesn't state exactly what the parts are, hopefully they'll send the entire windows sprue, but they're sending something.
Now that's what I call customer service.
I've also placed a request for the same parts, but from their 1/48 UH-1D SAR Heeresflieger #04452 kit as they look as though they might fit the ESCI UH-1D, but I suspect that's a Revell of Germany kit, and it's been taken up by Italeri but is oop as Scalemates indicates as much...
I don't really need the parts as the one's I have are adequately painted in my opinion but it can never hurt to have spares, especially given my record so far with the kit...