Yes they are very good. I actually got an email from them when I had a problem with painting. He had some good advice and didn't give me some BS company stuff. Now if I can get an answer from Italeri as to why they won't reissue those M107,M108, M109 and m110 kits..LOL.
Man don't let some of the responses chase you away, every forum has those types and they should be ignored. I hope some day someone does a thesis or something on certain behavior types on forums, it would be interesting reading. I have profiled certain types and they are always there on every forum. At first you get pissed because you meant well and was put down for no reason, then you just say screw them. Well I say double screw them!!!!!
Forums are here for people to express themselves. By you posting this you might have helped make up someone's mind and they went out and bought some things they weren't sure about since it's a small company. So you might have helped some modeler in that respect.
Keep posting dude and NEVER let anybody on any forum try to intimidate or bully you.