SEARCH FINESCALE.COM

Enter keywords or a search phrase below:

Tamiya Customer Service

1683 views
14 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    July 2015
Tamiya Customer Service
Posted by MR TOM SCHRY on Tuesday, April 11, 2023 12:42 PM

Hi Guys,

Today as I was applying the Panzer Grey base coat to my 1/35 Tamiya Panzer 38(t) I noticed that I had lost one of my return rollers on one side.  I was hoping to contact Tamiya to see if I could purchase a new part.  Has anyone had any experience with Tamiya and missing parts?  Thanks

tjs

TJS

  • Member since
    July 2004
  • From: Sonora Desert
Posted by stikpusher on Tuesday, April 11, 2023 12:52 PM

It's been many years since I have needed to get a replacement part from them. But at that time, their service was top notch.

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    December 2002
  • From: Valrico, FL
Posted by HeavyArty on Tuesday, April 11, 2023 12:59 PM

I recently emailed them asking to buy the interior sprue out of their M2 Bradley kit.  They were great and sent me a whole sprue for free with free postage.  Great customer service as always.

Gino P. Quintiliani - Field Artillery - The KING of BATTLE!!!

Check out my Gallery: https://app.photobucket.com/u/HeavyArty

"People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf." -- George Orwell

  • Member since
    April 2020
Posted by Eaglecash867 on Tuesday, April 11, 2023 1:18 PM

Every time I have contacted them about getting replacement parts, they have been awesome to deal with.  

"You can have my illegal fireworks when you pry them from my cold, dead fingers...which are...over there somewhere."

  • Member since
    July 2015
Posted by MR TOM SCHRY on Tuesday, April 11, 2023 1:50 PM

Thanks everyone for your quick replies.  It sounds like Tamiya is a good company that takes care of their customers, which is a nice thing to hear nowadays.  I'll be contacting Tamiya for that part.

tjs

TJS

  • Member since
    April 2003
  • From: USA
Posted by keavdog on Tuesday, April 11, 2023 2:35 PM

Outstanding!  When their GT4 came out I wanted another set of the wheels it came with for my boss302 as they are my track wheels.  I offered to pay and they said they weren't ready to ship spare parts for that kit just yet.  About two months later the entire sprue showed up no charge.

Thanks,

John

  • Member since
    January 2020
  • From: Maryland
Posted by wpwar11 on Tuesday, April 11, 2023 3:03 PM

It's gotten beat to death but same experience here.  Needed a part for the 1/48 Spit mk.I.  I think I might have mentioned I destroyed the part and they still sent the entire sprue for free.  

  • Member since
    July 2003
  • From: On my kitchen counter top somewhere in North Carolina.
Posted by disastermaster on Tuesday, April 11, 2023 3:41 PM

                               http://i1160.photobucket.com/albums/q482/GlamGolden/Silly%20Smileys/writing1-smiley.gif

Where can I find the contact info for Tamiya ?

 

 

 

 
  • Member since
    December 2002
  • From: Valrico, FL
Posted by HeavyArty on Tuesday, April 11, 2023 3:55 PM

disastermaster

Where can I find the contact info for Tamiya ?

 
 

Gino P. Quintiliani - Field Artillery - The KING of BATTLE!!!

Check out my Gallery: https://app.photobucket.com/u/HeavyArty

"People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf." -- George Orwell

  • Member since
    July 2003
  • From: On my kitchen counter top somewhere in North Carolina.
Posted by disastermaster on Tuesday, April 11, 2023 4:51 PM

I appreciate that Arty.

     http://th986.photobucket.com/albums/ae344/Lactivisten/Smileys/th_ty3.gif

 

 

 

 

 

 
  • Member since
    April 2020
Posted by Eaglecash867 on Tuesday, April 11, 2023 5:20 PM

Here's their e-mail address too if you need it.

usa_support@tamiya.com

"You can have my illegal fireworks when you pry them from my cold, dead fingers...which are...over there somewhere."

  • Member since
    July 2015
Posted by MR TOM SCHRY on Tuesday, April 11, 2023 7:07 PM

Thank you Eaglecash

TJS

  • Member since
    July 2003
  • From: On my kitchen counter top somewhere in North Carolina.
Posted by disastermaster on Wednesday, April 12, 2023 12:26 PM

And another thank you from here too.

 

 

 

 
  • Member since
    July 2015
Posted by MR TOM SCHRY on Wednesday, April 12, 2023 3:01 PM

Great news everyone!  Gary from Tamiya's Customer Service Dept. answered my email and is going to send out the replacement part. I want to say "Thank You" to everyone on this forum who responded to my question.  I would also like to thank Tamiya for their quick response and for supporting their customers.  I wish that more model manufacturers would follow Tamiya's example.

tjs

TJS

  • Member since
    January 2012
  • From: Cincinnati, OH
Posted by DanR1967 on Tuesday, April 18, 2023 3:22 PM

The only problem I ever encountered with Tamiya was that they no longer had the replacement part available, which wasn't their fault. Otherwise, they are first class all the way!

Dan

https://danr67.imgur.com/

JOIN OUR COMMUNITY!

Our community is FREE to join. To participate you must either login or register for an account.

SEARCH FORUMS
FREE NEWSLETTER
By signing up you may also receive reader surveys and occasional special offers. We do not sell, rent or trade our email lists. View our Privacy Policy.