Strange. I've contacted Heller on 3 different occasions regarding lost or broken parts (twice for the Soleil Royal, once for the Victory)...each time they were quick to reply, and sent me replacement parts, lickety-split. I have also had to request parts from Revell before, which took some time in shipping, but they were cool about it.
The thing to remember about Heller is they are French, but apparently speak/read/write at least a little in English...it helps to use clear sentences, and stay to the point (i.e., I need parts # ___, ___, ___) and give your address.
I actually wrote my requests in English, then copied them into a French Translator in Google, then pasted the French translation below it in my message to them. Maybe it helped, maybe it came off as an insult....but I got the parts I needed.
Anyway, your La Reale is looking good! Hope you find the wherewithal to see her finished! :)
_~
_~ )_)_~
)_))_))_)
_!__!__!_
(_D_P_K_)
~~~~~~~~~~~~~
~~~~~~~~~~~
Current Project: Imai/ERTL Spanish Galleon #2
Recently Finished: Revell 1/96 Cutty Sark
Next Up: ???