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Newsstand buyers no longer accepted?

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  • Member since
    January 2007
  • From: Southampton England
Posted by Viper Has The Lead on Sunday, September 16, 2007 5:44 PM
Hello All, First thing I'd like to do is return this thread to it's original topic, the removal of access to some areas on the website from the Newsstand buyers.
I'm wondering why so many of the replies assume that Newsstand buyers only purchase copies 'now and then' ? I get mine every issue, I'm not doing the subscription route as I prefer to support my local newsagents. FSM get to sell a magazine every month, so why should I be shut out of areas of the website ? If I send money up front, 'not as much', because subscribers get a discount, FSM consider that more 'loyal' than someone paying full cover price every month ?
I enjoy the forums. Access to them only requires registration FSM say. Thus FSM get access to my e-mail address allowing them to send me whatever takes their fancy, while I'm denied the chance to see previews, reviews and product information they might well be 'advertising' in their e-mail newsletter. What is being gained by this ? If i subscribe, FSM actually receive less money.  This hardly seems to be equitable. Removal of this access in a stealthy unannounced way is also a put down, as it seems to say to someone like me, 'keep on paying top whack for your copies, cut price subscribers are more important than you', take it or leave it.
Hardly makes you wake up with a smile does it ?
A not very impressed buyer.
Mick C.
"All modern aircraft have four dimensions: span, length, height and politics. TSR.2 simply got the first three right." Sir Sydney Camm
  • Member since
    November 2005
Posted by Anonymous on Sunday, September 16, 2007 5:58 PM
 Viper Has The Lead wrote:
  If i subscribe, FSM actually receive less money. 
Mick C.

i am not saying your wrong because i don't know their actual profit margin, but as part of the newstand price you have 3 people or groups making money, fsm,the magazine distributor,and the newstand owner. so i venture to say that fsm is probably making the same money either way  

Sign - Off Topic!! [#offtopic] i wish more of the lhs would sell it so i don't have to go to the newstand (and while i am there i might buy a model or paint etc  giving the lhs more money

 

  • Member since
    May 2005
  • From: Left forever
Posted by Bgrigg on Sunday, September 16, 2007 6:46 PM
Most of the replies assume that the typical newsstand buyer less than a full years worth of magazines because they've come online and said so. I like that you are buying off the local stores, as I'm a big proponent. IMHO FSM probably gets either the same money, or even less from the newsstand, because they end up buying whatever copies don't sell at the end of the month. So it behooves them to get the cash up front, so to speak. Either way, removing access from the newsstand buyers isn't very nice.

So long folks!

  • Member since
    November 2005
Posted by Anonymous on Sunday, September 16, 2007 8:56 PM

say bgrigg check out the difference in the type of responses  givin by  M.U. in this forum vs

the one in this link

/forums/ShowPost.aspx?PostID=801283

  • Member since
    May 2005
  • From: Left forever
Posted by Bgrigg on Sunday, September 16, 2007 10:25 PM
Yes, it's striking, no?

So long folks!

  • Member since
    August 2007
  • From: Peterborough, Ontario
Posted by Townsy11 on Sunday, February 24, 2008 8:18 PM
Sooooo yea, Matt, How bout' re-instating the old code???
"The object of war is not to die for your country, but to make the other bastard die for his."-- General George S. Patton
Moderator
  • Member since
    April 2003
  • From: USA
Posted by Matthew Usher on Monday, March 3, 2008 1:14 PM
Gents,

I have to be honest with you, not every facet of the magazine and its operation is under my control. It wasn't my decision to remove the newsstand access code, nor can I reinstate it.

Kalmbach does take its customers very seriously, and the best way to make your opinion known is to call our Customer Service department (800-533-6644) during regular M-F working hours. Every call is logged, and it's a great way to make your opinions known regarding our products.

Matt Usher
Editor, FSM
  • Member since
    March 2005
  • From: West Virginia, USA
Posted by mfsob on Monday, March 3, 2008 7:16 PM
Kalmbach takes it's customers seriously? Um hmmmmm ... right. By doing things that alienate them? Yet another reason to ponder why to renew when that time comes.
  • Member since
    August 2007
Posted by Mark Hembree on Wednesday, April 30, 2008 5:09 PM

Guys Guys Guys!

Chopperfan is right about bad news traveling like wildfire -- or, as Dad used to say, the only thing that cuts better than a good fiddle is a bad fiddle.

The question of subscriber codes and access to more of the Web site is fairly complicated, and what we do out there in cyberspace is has its own limitations of time and expense. Plus, believe it or not, our first order of business is putting the magazine in print. I think the Internet's great, but if I preferred it to being a magazine editor I'd have spent the last 20-odd years very differently.  

We value your opinions and we often agree. If for any reason we have to take an issue "upstairs" it will be to go to bat for you, the reader.

One person has noted Matt's invitation to contact him directly, and I would encourage any of you to do so.  

So, please, enough about being locked out or banned from this forum for speaking your mind. The only way that will happen is if you directly violate our simple set of rules -- and even then you get several wimpy warnings. In general, you have to vigorously demonstrate real "brass" and a resolute determination to be unreasonable before we throw up our hands and let the  guards escort you out.

Thanks for reading -- and keep yakkin'!

Mark 

 

 

 

 

Mark Hembree Associate editor, FSM
  • Member since
    January 2003
  • From: Upper left side of the lower Penninsula of Mich
Posted by dkmacin on Wednesday, April 30, 2008 6:41 PM

Not quite sure I understand:

"The question of subscriber codes and access to more of the Web site is fairly complicated. . ."

So drop the codes and the subscribers only access and it will be very simple, No?

Wouldn't this eliminate some of the limitations of "time and expense"?

A reader who prefers to get their issue of FSM at the LHS or book store is less valuable to Kalmbach than one who receives their issue tattered in the mail box several days later than the LHS or book store?

The customer isn't always right, but the customer is always the customer.

 

D

I know it's only rock and roll, but I like it.
  • Member since
    August 2006
  • From: Neenah, WI
Posted by HawkeyeHobbies on Thursday, May 1, 2008 12:54 PM

I guess I'm missing something. I look at having full access to the forum as a feature and benefit of being a subscriber. Just as it is when one is a member of a shoppers club (ie SAMS CLUB). Everyone is free to come in for a looksee, but only "members" have the privilage of making purchases. There are other forums that require you register, in this case they want you to subscribe. Whether it is the correct decision or not that is up to the host to decide, it is theirs and theirs alone.

As far as them having my email (someone mentioned) so they can send me what ever when ever, I haven't had any issue witht that. I see a newsletter every couple of weeks or so. If you are concerned about getting spammed, then I suggest you establish a separate email account such as a gmail, yahoo or msn. Let those fill up not your primary personal or business inbox.

My subscription came due just this month. I had to decide whether I wanted to continue or just pick up a copy at the local bookshop (many LHS are dropping magazines as a cost savings measure...unsold copies are no longer returnable as they once were). It was because of the access to this forum that I did renew my subscription...seems I would miss you guys an awful lot. Smile [:)] I view it as a must have benefit...unlike the free AM/FM radio another magazine is offering...one that only picks up three stations! Or a calculator that loses its buttons on the first use.

What's the tagline..."Membership has its privileges". AMERICAN EXPRESS

I am but one voice. 

Gerald "Hawkeye" Voigt

http://hawkeyes-squawkbox.com/

 

 

"Its not the workbench that makes the model, it is the modeler at the workbench."

  • Member since
    January 2003
  • From: Upper left side of the lower Penninsula of Mich
Posted by dkmacin on Thursday, May 1, 2008 4:42 PM

Gerald,

If you get your copy of FSM at the LHS you can still access the forums, but you become a less than a valuable customer being denied access to anything else on the site.

 I never used the "special benefit areas of secret limited access" even when I was a subscriber, so not having them is not a real loss to me, but I believe it would be more work, not less to have two seperate lists of customers. Those that subscribe and those that do not, so as to decide who gets the special benefit areas of secret limited access.

(Love your products BTW, can I say that?)

 

D

I know it's only rock and roll, but I like it.
  • Member since
    August 2005
  • From: Sydney, Australia
Posted by Phil_H on Thursday, May 1, 2008 8:36 PM

Hi Gerald,

Actually you don't need to have ever bought a single issue of FSM to be able to access the forums. The forums are (for now at least - shhh, don't give them any ideas Dunce [D)]) entirely outside the scope of the "subscriber only access" issue.

Cheers,

Phil

  • Member since
    August 2006
  • From: Neenah, WI
Posted by HawkeyeHobbies on Friday, May 2, 2008 8:52 AM
I'm in tune with that, what I was trying to do is make a point about membership has its privileges. Seems a few are making this subscription access thing more complicated than it is or needs to be. Evidently they have access because they are posting, so I don't see the beef. It boils down to a choice...if they want "full" access, they need to be subscribers.

Gerald "Hawkeye" Voigt

http://hawkeyes-squawkbox.com/

 

 

"Its not the workbench that makes the model, it is the modeler at the workbench."

  • Member since
    November 2007
Posted by Kelly Shaw on Friday, May 2, 2008 9:02 AM

Gentlemen,

A couple points.

One, it's no secret the forums are available to anyone with Internet access. 

Two, non-subscribers are not "denied access to anything else on the site." Sure, they don't have access to the kit review archive, bonus review photos, the Modeling Products Directory, and various online extras.

But ... they do have access to other features, such as our monthly reader photo gallery, some online extras (like the recently published review of Moebius Models' Dr. Jekyll as Mr. Hyde), and a smattering of how-to stories (like how to build Tamiya's T-34 in a weekend).

Also, we value our newsstand customers greatly and have not forgotten about them. This whole Internet thing, to some degree, is a work in progress, one we're constantly trying to improve. Rest assured, the top of our priority list reads: How can we give more to the newsstand buyer?

Kelly, FSM

   

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