How to contact Academy for replacement parts?

I had the exact same experience Joe just had today. Peggy said she cannot replace my 1/72 F/18 D canopy but offered the same lame deal Joe mentioned.  I even offered to buy the canopy. My wife knocked off the dresser a plane that my son built before he became a Marine pilot. I need to replace the canopy to fix it before he visits again. Their customer service is horrible.

However- Revell/Monogram has been top notch.

Gregg

I recently contacted them via email for a replacement upper gun deck for my SBD-2 Dauntless (It was originally released by Accurate Miniatures and now by Academy)..  I found their service to be somewhat poor.  It took "Peggy" weeks to get back with me only to tell me that they could not replace the part I needed, eventhough they clearly had the AM SBD-2 available under the Academy name.  Then she tired to compensate me by allowing me to pick any kit from a price inflated list she provided then take 65% off and add $11.00 shipping.  All fine and dandy but they wanted $59.00 for the SBD-2 Midway Edition.  After I stopped laughing at that price, I did the math and it was still way more expensive than one that could be found on Ebay.  Thanks but no thanks...

Joe      

Very interesting thread, actually I am having the similar problem like yours, and I also want a practical way to get the thing. However, I came here by an accident as I searched how to read and insert barcode values in jsp to solve my bar code problem. Anyway, I found that this forum is suitable for me to stay. I think that I can gain a lot here. This topic also taught me something. Great!

Many thanks for the help guys, I'll be sure to post back how I get on with this one.

Aaron- believe it or not, it's one of my 1/32 Hornets.   Watch out for those warped wing parts when you get to yours on the 14th and 15th!

Sean- Dang!  Since there was no snow yet, figured I would put that flamethrower to good use on something else.

Almost forgot..  Their website is www.modelrec.com/

I've contacted Academy several times regarding replacement parts and have always had excellent results.  Actually, in the US, MRC is the Academy distributor (along with Italeri).  What I always do is send the original proof of purchase barcode cut from the box top attached to a simple letter containing the parts I need along with my mailing address and contact information directly to MRC.  Their address is:  Model Rectifier Corporation, ATTN: Replacement Parts, 80 Newfield Avenue, Edison, NJ 08837.

If they have the parts readily available, which, in my experience, they always have, I get the parts within two weeks delivered to my door.

Hope this helps!

Hey Frank,

Academy is distributed in the US by MRC.

To contact Academy directly, you could try one of the addresses at: http://www.academy.co.kr/eng/company_eng/company_introduction.jsp

Owww.............................

I dunno. I would assume that there's something on the instructions, but that's all I know.