I'll quote the relevant bit -
"This auction is for a newly released DML 1/350 scale plastic model kit representing the World War II German battleship, Scharnhorst which was purchased at our shop then returned. The Dragon kit number is #DML1040. The original buyer was daunted by the sheer complexity of the state-of-the art ship model and brought it back, but not before he glued the upper hull section to the lower one. He did a neat enough job of it, as we have tried to show in the photos, but this having been done takes away the option of building this kit as a waterline version unless the glued hull pieces are cut apart.".
I wouldn't have thought that Dragon would like too many complaints of that nature - would you?
Bad news travels fast. Just how many potential buyers can Dragon afford to put off before they call it a day on the way they currently do things?